ISES Denver

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Event Information

2nd Annual ISES & NACE Combined Meeting!

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date Tuesday, February 23rd, 2010
location The Ritz-Carlton, Denver

Please Join NACE and ISES Denver for our Second Annual Combined Meeting!

Event Schedule

11:00-11:45am Registration & Networking

12:00-1:30pm Presentation & Plated Lunch

Guest Speaker

ISES Denver is excited to Welcome Andrew Rogers as our Guest Speaker!

Presentation Topic:

Legendary Service!!!
Andrew Rogers, general manager of The Ritz-Carlton, Denver, is delighted to present how The Ritz-Carlton Hotel Company's philosophy and core values have translated into renowned legendary service - globally. And service is what keeps your customers coming back! His benchmarked presentation will highlight methods of discovering how to engage customer loyalty, measure results, and retain the best talent in a service economy - all key elements necessary to create a corporate culture of excellence. Whether you work for a large company or you are a small business owner!

Learning Objective:
Here are just a few things you will learn during Andrew's presentation.

-The Importance of Reinforcing the Company Culture Every Day

-Loyal Customers DO Spend More Money

-The Role of Leadership in Driving Service Excellence

-Why Event Company Should Have a Written Service Strategy

 

 

Event Sponsors

Venue
Logo for The Ritz-Carlton, Denver
Photography
Logo for Gaston Photography
Audio Visual & Lighting
Logo for J & S Audio Visual
Linens
Logo for Chair Covers & Linens